Refund policy

Refund and Return Policy

We offer a 30-day return window, which means you have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with its original tags and packaging. You will also need your receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at marketing@niftyra.com with your order number and the reason for your return.

Please contact us before sending any items back. If your return is approved, we will provide instructions on how and where to return your item, including the applicable return address and shipping arrangements.

As we work with fulfillment partners, return instructions may vary depending on the product and the circumstances of your request. Please do not send items to the original shipping address or any supplier warehouse without receiving our instructions first.

Returns sent without prior authorization may not be accepted.

For any questions about returns, please contact us at marketing@niftyra.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at marketing@niftyra.com. Please include your order number and clear photos or videos showing the issue so we can assess the situation and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate solution.

Non-Returnable Items

Some items may not be eligible for return, including:

Perishable goods, such as food, flowers, or plants.
Custom-made or personalized products.
Personal care products that cannot be returned for hygiene reasons.
Hazardous materials, flammable liquids, or gases.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Items purchased on sale and gift cards are generally non-returnable, except where a return or refund is required by applicable law.

Exchanges

If you would like a different item, please contact us at marketing@niftyra.com before placing a new order. We will explain the available options based on the product and the circumstances of your request.

European Union: 14-Day Right of Withdrawal

If your order is delivered to a consumer in the European Union, you may have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

Where this right applies, statutory withdrawal and refund rights take precedence over any conflicting provisions in this policy. Please contact us at marketing@niftyra.com for instructions on exercising your right of withdrawal.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. We will process the refund within 10 business days after approval, unless a different timeframe is required by applicable law.

Please note that your bank or payment provider may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at marketing@niftyra.com.